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Integrations & Plugins Overview

SentSays Integrations give your business the power to connect WhatsApp marketing directly with your other platforms - like websites, online stores, CRMs, and internal systems. Whether you’re using a plugin or a custom API connection, integrations allow you to automate messages, respond faster, and deliver a better customer experience - all without switching between tools.

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Why Use Plugins & Integrations?

Most businesses already rely on platforms like WordPress, Shopify, WooCommerce, or internal CRMs to manage customers, orders, and communication. Integrating SentSays into those tools means you can trigger WhatsApp messages automatically based on what’s happening in your business.

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Real-World Use Cases

• E-Commerce Stores:
  Send order confirmations, shipping updates, and payment alerts over WhatsApp right after a customer takes action on your store.

• Abandoned Cart Recovery:
  Automatically remind customers who left items in their cart with personalized messages - leading to more recovered sales.

• Appointment-Based Businesses:
  Send automated reminders, confirmations, and follow-ups when customers book or miss appointments via your scheduling tool.

• CRM Workflows:
  Trigger WhatsApp updates when a new lead is created, when a follow-up is due, or when a deal moves to the next stage.

• Support Automation:
  Integrate with your support platform to notify customers when a ticket is created, updated, or resolved - instantly, via WhatsApp.

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What You Need to Use Integrations

To use SentSays integrations or plugins, you’ll need:

• A SentSays account with a plan that includes Developer API Access
• An API Key generated from the Developer Tools page
• Access to the platform where the integration is used (e.g., WordPress admin access for plugins)
• Basic configuration - often just a few clicks and pasting your API key

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How Integrations Work

Most plugins come with:

• A setup screen where you paste your SentSays API Key
• Pre-built events that automatically send messages when things happen (like a new order or cart update)
• Options to customize messages with placeholders like {{customer_name}} or {{order_total}}
• Reporting and logs to see what was sent, when, and to whom

Once set up, your system is always working - even when you’re offline - saving time and boosting customer satisfaction.

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Types of Integrations in SentSays

We currently support:

• Plugins: Direct integrations like WordPress WooCommerce, with more coming soon
• Webhooks: Real-time triggers from SentSays to your backend
• Public API: For building fully custom integrations into your software or automation stack

Learn more about each type:

• WooCommerce Plugin Guide
• Webhook Setup Guide

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Upcoming Integrations

We’re actively working on plugins and SDKs for:

• Shopify
• HubSpot
• Zapier
• Make (Integromat)
• PHP / Node SDKs for developers

These will make it even easier to plug SentSays into your existing workflow.