Create Automated Reply

Create a new automated reply in the organization.

Required Fields:

• name: Descriptive name for the automated reply
• trigger: Phrase that triggers this reply
• match_criteria: How the trigger should match (“exact match”, “contains”, “starts with”, “ends with”)
• response_type: Type of response (“text”, “image”, “document”, “media”)
• response: The actual response content

Match Criteria:

• exact match: Trigger must match the entire message exactly
• contains: Message must contain the trigger phrase anywhere
• starts with: Message must start with the trigger phrase
• ends with: Message must end with the trigger phrase