The Message Logs page in the SentSays WooCommerce plugin gives you complete visibility into every WhatsApp message sent - including test messages, event-triggered notifications, and abandoned cart reminders. This log is crucial for tracking delivery success, identifying failures, and analyzing plugin performance over time.

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What You Can See in Message Logs

Each log entry provides detailed information about the message that was triggered, including:
  • Date & Time: When the message was triggered
  • Phone Number: Destination number
  • Message Type: Template, cart reminder, test, etc.
  • Event Source: What caused the message (e.g. “Order Placed”, “Cart Recovery”)
  • Order ID: Related WooCommerce order (if available)
  • Message Content: The actual message sent
  • Status: Sent, Failed, or In Queue

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Statistics

At the top of the logs page, you’ll find real-time statistics to understand the impact of your messaging efforts:
  • Total Messages Sent
  • Failed Messages
  • Success Rate (%)
  • Abandoned Carts
  • Recovered Carts
  • Notifications Sent
  • Recovery Rate (%)

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Why It Matters

Message Logs help you:
  • Ensure important messages are being delivered
  • Debug failures or delivery issues
  • Monitor abandoned cart recovery in real time
  • Prove engagement and ROI from your WhatsApp efforts

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Test Mode Integration

If you use Test Mode, all simulated messages still appear here - clearly labeled - so you can preview flow behavior without sending real messages. The Message Logs tab is your plugin’s black box - transparent, powerful, and essential for accountability and optimization.