The Message Templates page allows you to create personalized, dynamic WhatsApp messages for each WooCommerce event or notification. These messages can be fully customized using placeholders and sent automatically when the event is triggered.

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Customizing Templates for Events

For each WooCommerce event (e.g. order placed, order completed, cart abandoned), you can:

  1. Create a custom message
  2. Use placeholders to insert real order or customer data

You can edit each event-specific template within the plugin under Message Templates tab.

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Supported Events

You can set up templates for the following:

  • New Order Placed
  • Payment Completed
  • Order Processing
  • Order Completed
  • Order Shipped
  • Order Cancelled
  • Order Refunded
  • Abandoned Cart Reminder

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Supported Placeholders

These placeholders will be dynamically replaced with real data during message delivery: {{customer_name}} {{shop_name}} {{shop_url}} {{order_number}} {{order_id}} {{order_date}} {{order_time}} {{order_total}} {{order_subtotal}} {{order_tax}} {{order_shipping}} {{order_discount}} {{payment_method}} {{billing_address}} {{shipping_address}} {{order_items}} {{tracking_info}} {{estimated_delivery}} {{order_notes}}

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Example Template:

Hi {{customer_name}}, your order {{order_number}} has been received and is now being processed. You’ll receive shipping updates shortly.
Thank you for shopping with {{shop_name}}!

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Why Templates Matter

Using templates helps you:

  • Save time by automating repetitive messages
  • Keep your brand communication consistent
  • Offer a personalized experience to every customer
  • Ensure messages are compliant with WhatsApp delivery rules