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The Chats page is where real time WhatsApp conversations happen inside SentSays. It’s designed for speed, clarity, and ease of use giving your team the tools they need to support and engage customers effectively.

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Key Features of the Chats Page

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Chat Inbox

Your central hub for all WhatsApp conversations. New messages appear in real time without needing a page refresh.

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AI Reply Assistant

Let AI suggest quick, relevant replies for your chats. You can choose to accept or ignore suggestions. You can also enable or disable AI for specific chats, giving you total control over when to use automation.
AI replies are only available in specific plans. Make sure you’ve enabled AI from your Settings.

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Ticket Assignment

Assign conversations as tickets to specific team members, either manually or automatically based on settings. Helps organize customer support across agents.

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Notes

You can add private notes to any contact. Notes are only visible to your internal team.

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Notifications

You’ll hear a sound alert when a new message is received never miss a customer ping. The Chats page is built to scale with your support team. Whether you’re managing hundreds of contacts or just a few, it keeps conversations organized, fast, and human - with the power of AI when you need it.
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