The Contacts page in SentSays is where you manage all your WhatsApp leads, customers, and audience in one place. From adding individual contacts to importing thousands at once, this section keeps your contact list clean and organized for better communication.

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Key Features of the Contacts Page

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Add & Edit Contacts

Manually add new contacts by providing their name and WhatsApp number. You can also edit existing contact details anytime - useful for updating names, tags, or any missing info.

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Bulk Import & Export

Upload contacts in bulk using a CSV file. This is ideal when you’re migrating lists from other tools or CRMs.
Make sure your CSV is formatted correctly before importing. Invalid numbers or missing fields may result in errors.
You can also export your contact list at any time to keep a local backup or use it with other tools.

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Bulk Import Properties

When importing contacts via Excel (CSV), make sure your file includes the following headers. Each property should match the structure below to avoid errors during import.
PropertyDescription
First NameThe user’s first name. Helps personalize your campaigns and replies.
Last NameThe user’s last name. Optional, but useful for identification.
PhoneUser’s WhatsApp number in international format (e.g., +919876543210).
EmailEmail address of the user. Optional but recommended for cross-channel outreach.
Group NameAssign a group name or tag (e.g., “Leads”, “VIP”, “Support”) for easy targeting.
StreetStreet address. Helpful if you’re storing location-based data.
CityCity of the user.
StateState or region. Useful for segmented messaging.
ZipZip or postal code. Optional, but adds location precision.
CountryCountry name. Helps tailor messages to regional audiences.
Important Tips:
  • Phone must include country code and be a valid WhatsApp number.
  • Group Name can be used to segment users for targeted campaigns.
  • Do not change column headers when exporting sample template - the system relies on them.

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Grouping & Segmentation

Categorize your contacts by tags or groups. This helps when sending targeted campaigns or organizing large contact bases.

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Search & Filter

Use the search bar to quickly find any contact by name or phone number. Filters can help you drill down into specific contact groups.

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Contact Notes

Add internal notes to any contact for your team like context, last issue handled, or special handling tips.

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Best Practices

  • Always keep contact info updated - it improves message delivery rates.
  • Regularly export backups of your contacts.