Basic Replies in SentSays let you set up automatic responses to incoming WhatsApp messages based on specific keywords or phrases. This is ideal for handling common customer questions quickly without manual effort.

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How to Create a Basic Reply

  1. Click Add New Reply.
  2. Enter a trigger keyword or phrase your customers might send.
  3. Define the response message. This can be plain text, a WhatsApp-approved message template, or media like images or videos.
  4. Save and activate the reply.
The reply triggers when the incoming message contains the keyword. Avoid overlapping or ambiguous keywords to prevent multiple replies.

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Use Cases for Basic Replies

  • Answer frequently asked questions such as store hours or return policies.
  • Provide instant product info or pricing.
  • Share quick links like your website or support page.

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Important Considerations

  • Basic Replies work best for simple, exact keyword matches.
  • They do not support multi-step conversations or conditional flows.
  • For complex workflows, use My Automations.
Basic Replies are a fast and easy way to automate your WhatsApp communication, helping you save time while providing instant information to your customers.