How to Create a Basic Reply
- Click Add New Reply.
- Enter a trigger keyword or phrase your customers might send.
- Define the response message. This can be plain text, a WhatsApp-approved message template, or media like images or videos.
- Save and activate the reply.
The reply triggers when the incoming message contains the keyword. Avoid overlapping or ambiguous keywords to prevent multiple replies.
Use Cases for Basic Replies
- Answer frequently asked questions such as store hours or return policies.
- Provide instant product info or pricing.
- Share quick links like your website or support page.
Important Considerations
- Basic Replies work best for simple, exact keyword matches.
- They do not support multi-step conversations or conditional flows.
- For complex workflows, use My Automations.