The General Settings page allows you to configure essential preferences for your organization in SentSays. This includes adding your organization’s details, setting your timezone, managing notifications, and configuring how failed messages are retried in campaigns.

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Organization Details

Here, you can add or update your organization’s Name and Address. These details will be used in billing, reports, and communications.

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Timezone Settings

Set your organization’s Timezone to ensure all timestamps on messages, campaigns, and reports match your local time. This is crucial for scheduling and accurate data tracking.

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Notification Settings

Control how and when you receive notifications of your chats. Customize notification preferences to stay informed without overload.

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Failed Message Retry Settings

SentSays includes a powerful campaign resend feature to automatically handle failed message deliveries:

  • Retry intervals: Define how frequently the system should retry sending failed messages.
  • Move failed contacts to a group: Automatically move contacts with persistent failures into a designated group for further review or follow-up.

Proper retry settings help improve campaign effectiveness by minimizing message loss, but setting too frequent retries may increase costs or strain resources.

Properly configuring your General Settings ensures your SentSays account works smoothly, reflecting your organization’s specifics and maintaining reliable communication.